Frequently Asked Questions
Q. What credit limit will be offered?
A. The credit limit we grant you will depend on your individual financial situation as well as your existing
relationship with al khaliji France.
Q. How much time do I get to pay my outstanding amount?
A. You can get up to 53 days interest free on purchases, if you pay off your balance in full each month.
Q. Why have I been charged cash interest when I haven’t withdrawn any cash this month?
A. If your payments have not been enough to cover the amount of cash that you withdrew plus the
interest and fee apportioned to it, we will still charge interest on a cash transaction from a previous
Q. Can I change the PIN of this card?
A. The security of your card is very important. At the moment, PINs may not be changed. We are working to
ensure that in the future, customers will be able to select their own PIN and we will let you know when you
can do this.
Q. I have a duplicated transaction on my statement, what should I do?
A. If you’ve made a transaction and it appears on your statement twice or more, please firstly contact the
supplier concerned. If you’ve already done this, please email email@example.com or go to your nearest
branch with as many details as possible about your transaction and we will investigate. Alternatively, you
can call us on 800 542 5454.