Purchase Protection on Credit Cards in UAE

Credit Bureau Consent, Welcome Offer & General Terms & Conditions

I hereby acknowledge and agree to allow Citibank to share my details with any UAE credit bureau and make enquiries about me with any UAE credit bureau at its sole and absolute discretion. I agree to the Terms and Conditions listed below. Citibank Terms and Conditions apply, are subject to change without prior notice and are available upon request. For the current Terms and Conditions, please visit our website www.citibank.ae. All offers are made available on a best-effort basis and at the sole discretion of Citibank, N.A. Citibank, N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partners/other entities. By inquiring about our services, offers or products, you will be authorizing our representatives to approach you on your contact details including your telephone/mobile number for any product or service offered by Citibank. The applicant agrees to be bound by Citibank’s General Terms and Conditions available on the website www.citibank.ae. The applicant hereby represents and warrants that the information provided herein is true, accurate, and complete and that he/she agrees to remain responsible for and to indemnify Citibank, N.A. from and against any losses, claims and/or liabilities incurred by Citibank NA as a result of having relied on such information. Citibank, N.A. is not required to verify the information provided by the applicant and neither is the bank obliged to provide the applicant with any loans or credit facilities based on the provided information. The products and services mentioned on this website are not offered to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man or the UK. This page is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.

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List of Credit Card offering Purchase Protection in UAE

Interest Rate

3.33%

Minimum Salary

AED 5000

Annual Fee

AED 0

Cashback

Yes

interest rate

3.33%

Interest Rate

currency account

AED 5000

Minimum Salary

annual fee

AED 0

Annual Fee

Advantages

  • Upto 5% cashback
  • 20% cashback on Zomato
  • AED 500 cashback as signup bonus

Features

  • Provides high cashback with no restrictions
  • Get high dining offers
  • 5% is the outstanding bill is the minimum payment amount
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Features

  • Provides high cashback with no restrictions
  • Get high dining offers
  • 5% is the outstanding bill is the minimum payment amount
  • 3.33% is charged as interest rate
  • Minimum income of AED 5000 is needed
  • No Annual Fees are charged

Benefits

  • Ultimate cashback is provided on all purchases
  • No annual fee is charged for life
  • 5% cashback is provided on dining expenses in the UAE
  • 2% cashback is provided on international purchases
  • 1% cashback is provided on local expenses
  • Get 20% cashback at Zomato, Netflix, etc. for the first 6 months
  • Avail discounts at DragonFly & Dine Programme
  • Wide range of deals and discounts on Visa app at restaurants, entertainment, travel booking and much more
  • Can get upto 30% off at restaurants through Mashreq Flavours
  • Provides PayProtect Insurance
  • Get AED 500 cashback is offered for new customers as a welcome bonus (on spending AED 4500 in Acquisition month + 2 months of card activation)
Apply Now
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Interest Rate

3.25%

Minimum Salary

AED 10000

Annual Fee

AED 0

Balance Transfer

Yes

Cashback

No

interest rate

3.25%

Interest Rate

currency account

AED 10000

Minimum Salary

annual fee

AED 0

Annual Fee

Advantages

  • 1 air mile on 4 AED spent
  • Buy 1 get 1 free offers
  • Discounts at vox cinemas

Features

  • This card is recognized over 32 million establishments.
  • This card offers you benefits home and abroad.
  • This card offers you a team of financial advisers and helps you achieve your financial goals.
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Features

  • This card is recognized over 32 million establishments.
  • This card offers you benefits home and abroad.
  • This card offers you a team of financial advisers and helps you achieve your financial goals.
  • This bank offers you an instant credit card with an instant approval.
  • This card also provides an instant limit approval.
  • This card also offers 24 hour delivery of your card.
  • Avail Flexi plus installment program with which you can avail 0% installment plans for purchases.
  • The Forex rate stands at 2%
  • You get an interest free period of up to 56 days.
  • You require a minimum salary of AED 10,000 to be eligible for this card.
  • You can transfer your balance at the rate of 0% for 6 months.
    There is a processing fee of 2.99% or AED 200, whichever is higher.
  • There is no annual fee for this card.
    Note: Beginning from 15th November 2022, the Annual Percentage Rate on outstanding purchases and cash withdrawals on all HSBC credit cards will increase to 44.28%.

Benefits

  • Avail 15% discount in on British Airways fares for flights from UAE to UK, Europe, USA and Canada.
  • Access HSBC mobile app for more discounts and offers.
  • Get exclusive offers on dining and shopping at 19000 outlets in 160 countries.
  • Buy one get one free offers at VOX cinemas with this card.
  • Get 12% discount with AGODA.
  • Enjoy 200 offers on Golf access programs across the MENA region.
  • Get VISA offers on VOX tickets every saturday.
  • Avail purchase protection and extended warranty with this card.
  • Avail Credit shield plus with this card.
  • Avail supplementary cards with this card.
  • Also avail Valet parking with this card.
  • Enjoy airport dining at over 200 locations with this card and with the partnership of Dragonfly.
  • Get up to AED 1000 as cashback for your spending.
  • Get up to 1 airmile for every AED 4 spent
Apply Now
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Interest Rate

2.99%

Minimum Salary

AED 5000

Annual Fee

AED 0

Balance Transfer

Yes

Cashback

Yes

interest rate

2.99%

Interest Rate

currency account

AED 5000

Minimum Salary

annual fee

AED 0

Annual Fee

Advantages

  • 1% cashback on everything
  • Free airport lounge access
  • 100% cash withdrawal limit

Features

  • You can avail 4 supplementary cards with this card.
  • Convenience to make your card payments in any of ADIB branches.
  • This card is also an islamic card
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Features

  • You can avail 4 supplementary cards with this card.
  • Convenience to make your card payments in any of ADIB branches.
  • This card is also an islamic card
  • You can get free supplementary cards for your family with this card.
  • The Forex rate stands at 3.1%
  • You get free grace period up to 55 days to repay your complete outstanding balance.
  • You need a minimum salary of AED 5000 to avail this card.
  • You can transfer your balance at a rate of 3% or for AED 300.
  • Annual fee is free for one year and AED 1000 is charged from the second year onwards.

Benefits

  • Get free road side assistance.
  • Withdraw 100% of your credit limit as cash.
  • Get SMS alerts for all your transactions.
  • Access to airport lounges worldwide via veloce lounge.
  • Avail facilities such as road side assistance with this card.
  • There is no minimum spend required to receive cashback from this card.
  • Avail Valet parking services with this card.
  • Get unlimited 1% cashback on all your major spends done with this card.
Apply Now
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Interest Rate

3.25%

Minimum Salary

AED 20000

Annual Fee

AED 0

Balance Transfer

Yes

Cashback

Yes

interest rate

3.25%

Interest Rate

currency account

AED 20000

Minimum Salary

annual fee

AED 0

Annual Fee

Advantages

  • 0.25%-50% cashback
  • Discounts on flight bookings
  • Free airport lounge access

Features

  • Get a wide range of shopping benefits, travel and dining offers
  • Get insurance covers at low rates
Apply Now

Features

  • Get a wide range of shopping benefits, travel and dining offers
  • Get insurance covers at low rates
  • Interest rate of 3.25% is charged
  • A minimum salary of AED 20,000 is required
  • Can avail balance transfer facility
  • Zero annual fees

Benefits

  • Get an exclusive wide range of offers at more than 600 hotels worldwide
  • Get 15% off on Hertz Car rental services
  • Get up to 20% discount on food or grocery orders on Talabat. Promo code: MASTERCARD
  • Get 50% off on VOX Cinemas
  • Can avail unlimited free access to premium airport lounges worldwide
  • Get free night stays at Starwood hotels and resorts
  • Free airport pickup and drop service
  • Get 10% off on flight tickets booked at cleartrip.ae
  • Free travel insurance is provided on bookings made using RAKBank World Mastercard Credit card Get up to 15% discount on Avis Car Rental, Hertz Car Rental
  • Get up to 15% discount on IHG Hotels & Resorts
  • Get 10% off on rentalcars.com
  • Get 10% cashback on Booking.com. T&Cs apply.
  • Earn about 0.25% to 50% cashback on every transaction made using RAKBank World Mastercard Credit card
  • Get up to 10% cashback on travel bookings and at supermarkets
  • Get up to 50% cashback on movie tickets bookings made
  • Shop outside UAE and get up to 5% cashback
  • Get up to 3% cashback anywhere you use your RAKBank World Mastercard Credit card on local purchases
  • Get 0.25% cashback on every AED spent on bill payments of utility services and any government-related services
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Interest Rate

3.45%

Minimum Salary

AED 5000

Annual Fee

AED 0

Balance Transfer

Yes

Cashback

No

interest rate

3.45%

Interest Rate

currency account

AED 5000

Minimum Salary

annual fee

AED 0

Annual Fee

Advantages

  • Get up to 1.5% cashback
  • Free international remittance
  • Discounts on dining

Features

  • Get discount on every transaction made
  • Get dining, shopping and lifestyle benefits
Apply Now

Features

  • Get discount on every transaction made
  • Get dining, shopping and lifestyle benefits
  • Interest rate of 3.45% is charged
  • A minimum salary of AED 5000 is required
  • The credit card is provided for no annual fees ever

Benefits

  • Get 1% cashback on AED 1000- AED 2999 purchases
  • Get 2% cashback on transactions made above AED 3000
  • Can send money to others using money transfer facility with no transaction charges
  • Get credit shield and purchase protection
  • Get travel insurance for free on bookings made using your RAKBank Red Mastercard
  • Get 0% EPP on selected transactions
  • Get 20% off on Careem rides
  • Get 20% off AVIS car rentals
  • Get 20% off on orders of Food or Grocery on Talabat
  • Get 0.25% cashback per 1 AED spent on Government Services, Charities, Schools, Transits, Telecommunication, Education fees, Transport, Petrol/Gas stations, Real Estate, Supermarkets, Theatres, Health and Beauty, Computer Services, Insurance Services, Automobiles & Vehicles
Apply Now
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Interest Rate

3.25%

Minimum Salary

AED 31500

Annual Fee

AED 3100

Balance Transfer

No

Cashback

No

interest rate

3.25%

Interest Rate

currency account

AED 31500

Minimum Salary

annual fee

AED 3100

Annual Fee

Advantages

  • Earn 2 membership rewards per every AED 4
  • No annual fees
  • Free access to airport lounges

Features

  • Get various rewards on travel, dining and premium shopping.
  • You need to pay in full installments.
  • Get complimentary pass membership, which enables a basic card holder or a guest to access over 700 airports' complimentary lounges in over 100 countries.
Apply Now

Features

  • Get various rewards on travel, dining and premium shopping.
  • You need to pay in full installments.
  • Get complimentary pass membership, which enables a basic card holder or a guest to access over 700 airports' complimentary lounges in over 100 countries.
  • Complimentary travel accident insurance and inconvenience cover when you book your airline tickets with this card.
  • You should be of 21 years and above to avail this card.
  • Worldwide customer care and emergency card replacement insurance.
  • The membership reward points of this card never expire.
  • The Forex rate on this card is 2.8%
  • There is an annual interest rate of 39%
  • There is an annual fee of AED 3,100 (AED 3,255 inclusive of VAT) on this card.

Benefits

  • Discounts on dining, health, leisure and shopping.
  • Access to 700 airport lounges across the globe with priority passes.
  • Comprehensive travel insurance and emergency assistance through global assist.
  • An exclusive 10% off airfares from select British Airways flights from the middle east.
  • You can get online and SMS alerts.
  • You can also ask for a supplementary card if required.
  • Exclusively for new customers: Apply through the Amex MENA app and earn up to 100,000 bonus points.
  • Apply through digital applications and get shopping credit up to AED 1100.
  • Complimentary enrollment into membership rewards program, with 2 points earned for every AED 4 spend.
Apply Now
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Interest Rate

3.45%

Minimum Salary

AED 30000

Annual Fee

AED 1575

Balance Transfer

Yes

Cashback

No

interest rate

3.45%

Interest Rate

currency account

AED 30000

Minimum Salary

annual fee

AED 1575

Annual Fee

Advantages

  • Buy 1 Get 1 free at Vox Cinemas
  • Access to airport lounges & golf clubs
  • Access to fitness first clubs

Features

  • Avail travel benefits like airport lounge access, discount on tickets, travel insurance
  • Unlimited access to fitness clubs
  • Avail movie tickets discounts, dining offers and much more
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Features

  • Avail travel benefits like airport lounge access, discount on tickets, travel insurance
  • Unlimited access to fitness clubs
  • Avail movie tickets discounts, dining offers and much more
  • Free leisure benefits
  • Interest rate of 3.45% is charged
  • Minimum monthly income of AED 30,000 is required
  • No annual fees are charged for the first year. From the second year AED 1575 is charged as annual fee.

Benefits

  • Free access to Fitness First Health Clubs in UAE
  • Get free access to best golf clubs in UAE
  • Unlimited access to the 900+ airport lounges anywhere in the world
  • Buy 1 ticket at VOX Cinemas and get 1 ticket for free on tickets booked using Standard Chartered Visa Infinite card
  • Get up to 12% discount on booking a hotel at hotels.com
  • Get free travel insurance on bookings made using Standard Chartered Visa Infinite card
  • Visit Costa Coffee and avail Buy1-Get1 free offer by paying your bill with your Standard Chartered Visa Infinite card
  • Get concierge service anytime
  • Get 50 USD off on expedia.com on bookings made on flight tickets and hotels
  • Get 50,000 complimentary reward points as welcome bonus
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Interest Rate

3.25%

Minimum Salary

AED 12000

Annual Fee

AED 735

Balance Transfer

Yes

Cashback

Yes

interest rate

3.25%

Interest Rate

currency account

AED 12000

Minimum Salary

annual fee

AED 735

Annual Fee

Advantages

  • Up to 30% off on dining
  • Free valet parking
  • Free access to golf clubs

Features

  • Emirates NBD Credit Card gives you the flexibility to pay as little as 5% of the outstanding balance each month, and carry forward the balance to the next statement.
  • Enjoy instant cash option up to 50%.
  • Protect plus insurance.
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Features

  • Emirates NBD Credit Card gives you the flexibility to pay as little as 5% of the outstanding balance each month, and carry forward the balance to the next statement.
  • Enjoy instant cash option up to 50%.
  • Protect plus insurance.
  • The Emirates NBD Installment plan.
  • Utility bill payments only in UAE.
  • Forex rate stands at 1.99%
  • You get an interest free period of 55 days.
    You need to pay a minimum amount of 5% or AED 100.
  • You need a minimum salary of AED 12,000
  • You can balance your transfer at the rate of 0.8% with a choice of 3 to 36 months.
  • There is an annual fee of AED 735.

Benefits

  • Complimentary access to over 10 VIP lounges in UAE, KSA, Jordan, Kuwait and Egypt.
  • Access to business facilities-email, Internet, phones, fax machines, and conference space in some lounges.
  • Enjoy 30% off on your Cleartrip travel booking.
  • Mastercard buy one get one free offers.
  • Reebonz Online Shopping Privileges.
  • 15% off any order when you shop online with MarkaVIP across Saudi Arabia, UAE, Jordan, Lebanon, Qatar, Kuwait, Oman and Bahrain.
  • MYUS Premium Shipping Discounts.
  • MasterCard Platinum offers strong insurance benefits that are valuable to cardholders of this segment.
  • For every AED 100 retail spend on your card, you will earn 2 Plus Points.
  • Concierge Desk.
  • Complimentary Valet Parking Service.
  • You can enjoy complimentary golf at five golf courses across UAE.
  • Up to 30% at over 2,000 restaurants across the UAE , Middle East and Europe.
  • Emirates NBD Credit Card offers the New Credit Shield Pro feature includes
    - 0.99% on monthly fee on outstanding balance
    - Each cardholder can get decease cover up to AED 300,000
    - In case of hospitalization get AED 100 pay out per day. T&Cs apply
  • You can earn up to 1.5 Plus Points for every AED 100 spend.
  • You can redeem points for vouchers from popular merchants,cashback or annual fee waiver and frequent flyer miles.
Apply Now
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Interest Rate

3.33%

Minimum Salary

AED 7000

Annual Fee

AED 650

Balance Transfer

Yes

Cashback

No

interest rate

3.33%

Interest Rate

currency account

AED 7000

Minimum Salary

annual fee

AED 650

Annual Fee

Advantages

  • 5 Salaam points on every 1 AED
  • AED 2000 cashback as a welcome bonus
  • 20% cashback on Zomato

Overview

  • Can get 2 free access to airport lounges worldwide
  • Maximum 8 free entries are provided to the airport lounges per year
  • A minimum spend of AED 7000(pm)in the last billing cycle is required to get 2 free access to airport lounges and free pickup and drop service to the airport
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Overview

  • Can get 2 free access to airport lounges worldwide
  • Maximum 8 free entries are provided to the airport lounges per year
  • A minimum spend of AED 7000(pm)in the last billing cycle is required to get 2 free access to airport lounges and free pickup and drop service to the airport
  • Can get free visits to FitnessFirst centers at selected locations
  • Earn 1 Salaam points on purchases made in the UAE using the card
  • Earn 3 Salaam points on purchases made outside the UAE using the card
  • Can get up to 50% on dining, entertainment, leisure and much more
  • AED 156.45 is charged as annual fee on supplementary card
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Interest Rate

0%

Minimum Salary

AED 18400

Annual Fee

AED 349

Balance Transfer

No

Cashback

No

interest rate

0%

Interest Rate

currency account

AED 18400

Minimum Salary

annual fee

AED 349

Annual Fee

Features

  • This card is a charge card, but not a credit card.
  • There is no pre set spending limit on this card.
  • Get complimentary retail protection insurance with this card.
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Features

  • This card is a charge card, but not a credit card.
  • There is no pre set spending limit on this card.
  • Get complimentary retail protection insurance with this card.
  • The person should be of the age 21 and above to avail this card.
  • You can get worldwide customer care with this card.
  • The Forex rate on this card is 2.8%
  • There are no interest charges on this card.
  • You need to have an annual income of at least USD 60,000 (employed) and USD 75,000 (self-employed)
  • There is no balance transfer facility on this card.
  • There is an annual fee of USD 95 (US$ 99.75 inclusive of VAT) to avail this card.
    There is an annual fee for membership which is USD 25.

Benefits

  • You get a retail protection insurance of USD 1000 per occurrence and USD 30000 for any theft or any accidental occurrence per year.
  • Online and Fraud protection guarantee.
  • 24/7 Customer service.
  • Online account access and E Statement alerts.
  • Travel accident insurance of up to USD 1,00,000
  • Travel inconvenience cover of up to USD 750.
  • Enjoy various membership rewards with american express.
  • Points will never expire and can be redeemed for complimentary flights and upgrades with 12 airline partners, that includes Emirates Skywards, Etihad Guest, Flying Blue (KLM and Air France), Asia Miles, British Airways Executive Club, Delta SkyMiles, Gulf Air Falcon Flyer, Iberia Plus, Qatar Airways Privilege Club, Royal Plus Programme, and Oman Air Sindbad.
  • Points can also be redeemed for complimentary electronics , shopping vouchers, fashion accessories,hotel nights and much more.
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Purchase Protection

Along with several benefits on a Credit Card, Purchase Protection is also a perk that helps the cardholder during any mishaps with the card. Purchase Protection is a potential benefit provided on a credit card that helps in getting a reimbursement for the damaged or stolen products purchased using the card. This is similar to insurance for the products purchased using a credit card. 

While the majority of the credit card providers offer purchase protection features on their card, the term “Purchase Protection” may differ from each provider or card like “Damage and Theft Protection” or “Purchase Security”. The overall working of the benefits would be the same.  

When you buy something using a credit card, it’s not just cashback or rewards that add value but also the purchase protection which acts as a shield for your money if any damages occur to the purchased item. Along with other amazing benefits on a credit card, the card applicant must also verify the key benefits like Purchase Protection and the terms and conditions regarding it. 

Working of Purchase Protection on Credit Card

The working of purchase protection on a credit card is quite simple. It is a benefit you might have heard about while applying for a credit card. If you have bought an expensive product using your credit card, and if the item is stolen or damaged right after you bought it or at a specific time period, the purchase protection will cover you with the financial loss. 

Once the purchased item is stolen or damaged, the cardholder needs to inform the credit card provider within a specific time period of 30 to 120 days. However, this limit may vary with each card provider. And the claim benefit will be valid only if reported within 24 hours to 90 days of the purchase made (varies with the provider). The total coverage provided on the product also varies from provider to provider. 

For example, if you’ve bought an iPhone for $1000 using a credit card and if the iPhone is damaged right after a few days you’ve bought it. Then you can request the claim and the officials of the credit card company will prepare the further investigation with the documents submitted and reimburse it. The cardholder may get the entire $1000 as the reimbursement or some parts of it as per your card provider and the plan.  



CitiVisaMastercardAmex
DurationWithin 90 days of PurchaseWithin 365 days of PurchaseWithin 90 days of PurchaseWithin 90 days of Purchase
Maximum Coverage per annumUSD 5000USD 20,000USD 5000USD 50,000
Maximum Coverage per incidentUSD 2000USD 7500USD 2000USD 2000
Covers onlyDamaged or StolenDamaged or StolenDamaged or StolenDamaged or Stolen

What all are covered in a Purchase Protection?

Most of the credit card providers are specific about their Purchase Protection cover and what all is covered in it. The credit cardholder must check the terms and conditions of the same. Though the coverage details vary with each provider, some of the basic covered scenarios are, 

  • Stolen - If your product is stolen you must register a police complaint within 24hrs of the theft and simultaneously make a claim of purchase protection. The card providers won’t accept a stolen claim without a police complaint. 
  • Damage - Accidental damages to the product is covered 

When a Purchase Protection doesn’t work?

Definitely, purchase protection is one of the key benefits of a credit card. But not everything is covered on purchase protection like, 

  • Lost the product but reported it as stolen 
  • Certain purchases like motorcycles, cars, etc. and their accessories 
  • Refrigerators, Air conditioners, Heaters, etc. 
  • Pet consumables, cash vouchers, traveller cheques, jewellery, watches, precious stones and other valuable metals like gold, silver, platinum 
  • Electronic items, Mp3 players, iPod, Computer and related equipment 
  • Services purchased
  • Damages caused intentionally 

How to make a claim for Purchase Protection?

Once your product purchased using a credit card is accidentally damaged or stolen, then ensure your product will fall is eligible for a claim then you can register a claim within 24 hrs to 30 days of the mishap depending upon your card provider. In the case of theft, you need to register a police complaint before requesting purchase protection coverage.  

  • Documents required while making a claim 
  • Emirates ID 
  • Cardholder Name 
  • Card Number 
  • Police Complaint details (in the case of stolen) 
  • Brief details of the claim 
  • Date of purchase, Purchase ID

With the above-listed documents, you can contact the customer support of your credit card provider. 

FAQs

Q. How do I know if my credit card offers Purchase Protection benefits?

A. You can check your bank website or contact customer support to know the status of the Purchase Protection on your credit card.

Q. How long will the reimbursement of purchase protection take?

A. The reimbursement time depends on the credit card provider. It may take 15 days to 30 days or more than that.

Q. Should we provide the damaged items while claiming reimbursement?

A. Yes. In the case of a damage claim, the cardholder must submit the damaged product to the card provider if required.

Q. Is the purchase protection valid on products purchased online?

A. Yes. Purchase Protection is valid on the products purchased online.

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