Dubai Islamic Bank Customer Service Contact Numbers in UAE

Disclaimer about Information Accuracy

Dubai Islamic Bank Customer Care:
+971 4 2959999 (Inside the UAE)
+97146092222 (Outside the UAE)

General

Branches

Grievance Cell

Complaint To Central Bank

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Contact to Dubai Islamic Bank

If you have any queries, complaints or feedback to provide Dubai Islamic bank, you can always contact the bank customer care executives using any of the methods mentioned.


Customer Support

Contact Details

Contact Number (within the UAE)

+971 4 2959999

Contact Number (outside the UAE)

+97146092222

EMail ID / Report Fraud

contactus@dib.ae

Enquiry / Feedback Form

https://www.dib.ae/about-us/contact-us

Facebook

m.me/dib.uae

Twitter

twitter.com/dibtoday

Live Chat

https://www.dib.ae/live-chat/en/chatpanel.aspx

Dubai Islamic Bank Branches & Contact Details


DIB Branches in Dubai:


Branch

Working Hours

Telephone

Fax

City

Main Branch (Deira)

Saturday to Thursday 

8:00 AM - 2:00 PM

042959999

042117187

Dubai

Business Bay

Saturday to Thursday 

8:00 AM - 2:00 PM

043805363

043389133

Dubai

Al Souq

Saturday to Thursday 

8:00 AM - 2:00 PM

042233300

042215113

Dubai

Shaikh Zayed Rd.

Saturday to Thursday 

8:00 AM - 2:00 PM

043437777

043433777

Dubai

Bur Dubai

Saturday to Thursday 

8:00 AM - 2:00 PM

043971717

043970967

Dubai

Jumeriah (Ladies Branch)

Saturday to Thursday 

8:00 AM - 2:00 PM

043429955

043441136

Dubai

Dubai Internet City

Saturday to Thursday 

9:00 AM - 3:00 PM

043624600

043624606

Dubai

Al Twar

Saturday to Thursday 

8:00 AM - 2:00 PM

042631000

042611146

Dubai

Al Dhiyafah Road

Saturday to Thursday 

8:00 AM - 2:00 PM

043987565

043981508

Dubai

Ras Al-Khor

Saturday to Thursday 

8:00 AM - 2:00 PM

043330060

043339160

Dubai

Umm Suqaim

Saturday to Thursday 

8:00 AM - 2:00 PM

043946444

043952224

Dubai

Ibn Battuta Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

044051852

043685559

Dubai

Oud Meitha

Saturday to Thursday 

8:00 AM - 2:00 PM

043366313

043362171

Dubai

Nad Al Hamar

Saturday to Thursday 

8:00 AM - 2:00 PM

042899551

042899467

Dubai

Dubai International City

Saturday to Thursday 

8:00 AM - 2:00 PM

044220818

044220817

Dubai

Al Nahda

Saturday to Thursday 

8:00 AM - 2:00 PM

042656661

042655465

Dubai

Al Lisaili

Saturday to Thursday 

8:00 AM - 2:00 PM

044040800

048325860

Dubai

Muhaisnah Al Ittihad Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

042845644

042840154

Dubai

Al Mamzar

Saturday to Thursday 

8:00 AM - 2:00 PM

046012634

046012633

Dubai

Al Maktoom Road Branch

"Exclusively for

Al Islami Private Banking Customers"

Saturday to Thursday 

8:00 AM - 2:00 PM

042075955

042989006

Dubai

Dubai Mall

Saturday to Thursday 

10:00 AM - 10:00 PM 


Friday 

3:00 PM - 9:00 PM

044357439

044357434

Dubai

Dubai Airport Terminal 3

24 Hours

046012302

042552980

Dubai

Mall of the Emirates

Saturday to Thursday 

10:00 AM - 10:00 PM 


Friday 

3:00 PM - 9:00 PM

044051931

043549268

Dubai

Al Barsha – Al Ittihad Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

043255544

043549489

Dubai

Emirates Headquarters

Sunday to Thursday 

8:00 AM - 4:00 PM

046012317

042565329

Dubai

Hatta

Saturday to Thursday 

8:00 AM - 2:00 PM

043089733

048528094

Dubai

Dubai World Central

Sunday to Thursday 

8:00 AM - 4:00 PM

045569151

048842229

Dubai

Reef Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

042543296

042540217

Dubai

City Centre Mirdif

Saturday to Thursday 

10:00 AM - 10:00 PM 


Friday 

3:00 PM - 9:00 PM

043089712

042843363

Dubai

Waterfront Market

Saturday to Thursday 

8:00 AM - 2:00 PM

042212872

042212637

Dubai

Emirates Cooperative Society Al Twar 3 Branch

Saturday to Thursday 

8:00 AM - 2:00 PM

046012370

042512052

Dubai


DIB Branches in Abu Dhabi:


Branch

Working Hours

Telephone

Fax

City

Abu Dhabi

Saturday to Thursday 

8:00 AM - 2:00 PM

026346600

026346643

Abu Dhabi

Al Salam

Saturday to Thursday 

8:00 AM - 2:00 PM

026723115

026723218

Abu Dhabi

Al Wahda Mall

Saturday to Thursday 

10:00 AM - 10:00 PM 


Friday 

3:00 PM - 9:00 PM

024431114

026586151

Abu Dhabi

Khalidya

Saturday to Thursday 

8:00 AM - 2:00 PM

026677119

026677016

Abu Dhabi

Al Muroor

Saturday to Thursday 

8:00 AM - 2:00 PM

024490007

024492182

Abu Dhabi

Madinat Zayed

Saturday to Thursday 

8:00 AM - 2:00 PM

028846031

028846291

Abu Dhabi

Bawabat Al Sharq Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

025837908

025837778

Abu Dhabi

ADNEC

Saturday to Thursday 

8:00 AM - 2:00 PM

024488313

024919701

Abu Dhabi

Deerfields Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

026518377

025645322

Abu Dhabi

Dalma Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

026212241

026212740

Abu Dhabi


Other Branches:



Branch

Working Hours

Telephone

Fax

City

Al Ain

Saturday to Thursday 

8:00 AM - 2:00 PM

037644111

037511311

Al Ain

Al Ain

Saturday to Thursday 

8:00 AM - 2:00 PM

037516555

037516060

Al Ain

Al Jimi

Saturday to Thursday 

8:00 AM - 2:00 PM

037630666

037623166

Al Ain

Al Yahar 

Saturday to Thursday 

8:00 AM - 2:00 PM

037817500

037817222

Al Ain

Al Foah Mall 

Saturday to Thursday 

10:00 AM - 10:00 PM

037843677

037843730

Al Ain

Boutik Mall

Saturday to Thursday 

10:00 AM - 10:00 PM

037039400

037229579

Al Ain

Sharjah 

Saturday to Thursday 

10:00 AM - 10:00 PM

065726444

065727555

Sharjah 

Waist Road

Saturday to Thursday 

8:00 AM - 2:00 PM

065584455

065584949

Sharjah 

Al Taawun 

Saturday to Thursday 

8:00 AM - 2:00 PM

065775500

065775089

Sharjah 

Sharjah Clock Tower

Saturday to Thursday 

8:00 AM - 2:00 PM

065632333

065631136

Sharjah 

Al Dhaid

Saturday to Thursday 

8:00 AM - 2:00 PM

068861919

068861250

Sharjah 

Sahara Centre

Saturday to Thursday 

10:00 AM - 10:00 PM

065193562

065304140

Sharjah 

Sharjah City Centre

Saturday to Thursday 

10:00 AM - 10:00 PM

065973655

065373906

Sharjah 

Al Qarrayn

Saturday to Thursday 

8:00 AM - 2:00 PM

065193487

065459187

Sharjah 

Tasjeel

Saturday to Thursday 

8:00 AM - 2:00 PM

065973900

065578595

Sharjah 

Kalba

Saturday to Thursday 

8:00 AM - 2:00 PM

092772338

092775799

Kalba

Ajman

Saturday to Thursday 

8:00 AM - 2:00 PM

067466555

067466626

Ajman

Al Humaideya

Saturday to Thursday 

8:00 AM - 8:00 PM

067423604

067421294

Ajman

Ras Al

Khaimah

Saturday to Thursday 

8:00 AM - 2:00 PM

072284888

072284788

Ras Al

Khaimah

Khuzam 

Saturday to Thursday 

8:00 AM - 2:00 PM

072362666

072364400

Ras Al

Khaimah

Julphar

Saturday to Thursday 

8:00 AM - 2:00 PM

072052150

072361594

Ras Al

Khaimah

Mall of UAQ

Saturday to Thursday 

9:00 AM - 9:00 PM

067640975

067662820

Umm Al

Quwain

Khor Fakkan

Saturday to Thursday 

8:00 AM - 2:00 PM

092370080

092370656

Khor Fakkan

Fujairah

Saturday to Thursday 

8:00 AM - 2:00 PM

092221550

092229249

Fujairah

Dibba

Fujairah

Saturday to Thursday 

8:00 AM - 2:00 PM

092440111

092440112

Dibba

Fujairah


Grievance Redressal Cell

You can contact Dubai Islamic Bank easily through any of the following channels:

  • Phone Banking

  • Visiting any Branch

  • Internet and Mobile Banking

  • E-mail / Web Complaint Form

  • Social Media


Upon receiving the complaint, DIB will:

  • Notify you within 2 business days that your complaint has been received;

  • Unless they already provided you with a resolution, they will provide you an estimated resolution time within 4 business days

  • If you have not received a resolution in the provided timeframe, they will provide you with weekly updates on the status of your complaint and a revised resolution timeframe (for cases that require a timeframe more than 2 weeks)


If they are unable to resolve your complaint within 60 days, they will:

  • Inform you of the reasons for the delay;

  • They will specify a date when a decision can reasonably be expected, and

  • Provide you with information about your options for external escalation after the 60-day time frame for complaint resolution is not met.


Final Decision:

Whenever they provide you with their final resolution, they will inform you about the external escalation options available to you if you are not satisfied. Failure to Adhere to Service Promise:

If DIB has not adhered to the terms as outlined in this Service Promise, you can submit your complaint directly to the Central Bank in UAE.


Complaint about Bank

If you are not satisfied with the solution provided by Dubai Islamic bank then you can contact Central Bank (UAE) consumer complaint cell through these below ways.


Central Bank

Ways to contact

Contact Number

80022823

Complaint Email ID

complaint@cbuae.gov.ae

Consumer Complaint Form

https://www.centralbank.ae/en/form/complaints

Contact Form

https://www.centralbank.ae/en/form/contact

Fax

+971 2 6916004

Head Office

Contact Numbers (Sun-Thu: 9 AM to 2 PM)

02 665 2220

02 691 5555 

E-Mail 

uaecd@cbuae.gov.ae

Fax 

+97126652504

Mail Box 

P.OBox: 854


Complaints can be registered by walking through any of these central bank branches


Branch

P.O Box

Number

FAX

Al Ain 

1414 Al Ain

+971 37656656

(+971) 37664777

Dubai 

Box 448 Dubai

+971 43939777

(+971) 43939933 - 3937802

Fujairah 

768 Fujairah

+971 92224040

(+971) 92226805

Ras Al Khaimah 

5000 Ras Al Khaimah

+971 172284444

(+971) 172284646

Sharjah 

645 Sharjah

+971 65592592

(+971) 65593099 - 5593977

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