Dubai Islamic Bank Customer Service Contact Numbers in UAE
Dubai Islamic Bank Customer Care:
+97146092222 (Inside the UAE)
+97146092222 (Outside the UAE)
General
Branches
Grievance Cell
Complaint To Central Bank
Contact to Dubai Islamic Bank
If you have any queries, complaints or feedback to provide Dubai Islamic bank, you can always contact the bank customer care executives using any of the methods mentioned.
Dubai Islamic Bank Branches & Contact Details
DIB Branches in Dubai:
DIB Branches in Abu Dhabi:
Other Branches:
Grievance Redressal Cell
You can contact Dubai Islamic Bank easily through any of the following channels:
Phone Banking
Visiting any Branch
Internet and Mobile Banking
E-mail / Web Complaint Form
Social Media
Upon receiving the complaint, DIB will:
Notify you within 2 business days that your complaint has been received;
Unless they already provided you with a resolution, they will provide you an estimated resolution time within 4 business days
If you have not received a resolution in the provided timeframe, they will provide you with weekly updates on the status of your complaint and a revised resolution timeframe (for cases that require a timeframe more than 2 weeks)
If they are unable to resolve your complaint within 60 days, they will:
Inform you of the reasons for the delay;
They will specify a date when a decision can reasonably be expected, and
Provide you with information about your options for external escalation after the 60-day time frame for complaint resolution is not met.
Final Decision:
Whenever they provide you with their final resolution, they will inform you about the external escalation options available to you if you are not satisfied. Failure to Adhere to Service Promise:
If DIB has not adhered to the terms as outlined in this Service Promise, you can submit your complaint directly to the Central Bank in UAE.
Complaint about Bank
If you are not satisfied with the solution provided by Dubai Islamic bank then you can contact Central Bank (UAE) consumer complaint cell through these below ways.
Central Bank | Ways to contact |
Contact Number | |
Complaint Email ID | |
Consumer Complaint Form | |
Contact Form | |
Fax | +971 2 6916004 |
Head Office | |
Contact Numbers (Sun-Thu: 9 AM to 2 PM) | |
Fax | +97126652504 |
Mail Box | P.OBox: 854 |
Complaints can be registered by walking through any of these central bank branches
Branch | P.O Box | Number | FAX |
Al Ain | 1414 Al Ain | (+971) 37664777 | |
Dubai | Box 448 Dubai | (+971) 43939933 - 3937802 | |
Fujairah | 768 Fujairah | (+971) 92226805 | |
Ras Al Khaimah | 5000 Ras Al Khaimah | (+971) 172284646 | |
Sharjah | 645 Sharjah | (+971) 65593099 - 5593977 |