Citibank Customer Service Contact Numbers in UAE

Disclaimer about Information Accuracy

Citibank Customer Care:
+97 14 3114000 (From anywhere)



Bank Departments Others

Grievance Cell

Complaint To Central Bank

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Contact Citibank

If you have any queries, complaints or feedback to provide, you can always contact citibank customer care UAE executives through any of the details mentioned.

Customer Care Service 

Contact Details

Contact Number: Citigold clients

+971 4 311 4653

Contact Number: All others

+971 4 311 4000

Email ID

Contact Form

Facebook Messenger

Twitter Direct Messenger

Instagram Message

Citibank Branches & Contact Details

Check Citibank Dubai and other Emirates branches mentioned below

Branch Name


Abu Dhabi

Abu Dhabi main branch,

Al Khyeli building,

Al Falah street


Al Wasl Branch,

Sheikh Rashid Road,

Next to Wafi City


City Centre Sharjah (next to Emax Electronics),

Al Wahda Street,

Ground floor

Contacts for other Banking related works

Banking Service

Contact Number

Mail on


Payment Related Queries

+971 4 352 7111

Sunday to Thursday:  

09:00am to 05:00pm

Grievance Redressal Cell


Contact Number

Contact Form

Complaint to Citibank

+971 4 311 4000

What Next?

  • Once the complaint registered, they will resolve within 4 working days and a response will be sent to the email address registered with CitiBank.
  • If for any reason you are not satisfied with their complaint resolution, you can refer your complaint to the Central Bank. If for any reason you are not satisfied with their complaint resolution, you can refer your complaint to the Central Bank.

(Source: 1 | 2 | 3 | 4 )

A complaint about Bank

If you are not satisfied with the solution provided by Citibank then you can contact Central Bank (UAE) consumer complaint cell through these below ways.

Central Bank

Ways to contact

Contact Number


Complaint Email ID

Consumer Complaint Form

Contact Form


+971 2 6916004

Head Office

Contact Numbers (Sun-Thu: 9 AM to 2 PM)

02 665 2220

02 691 5555 




Mail Box 

P.OBox: :854

Complaints can be registered by walking through any of these central bank branches

Branch Name

P.O Box



Al Ain Branch

1414 Al Ain

+971 37656656

(+971) 37664777

Dubai Branch

Box 448 Dubai

+971 43939777

(+971) 43939933 - 3937802

Fujairah Branch

768 Fujairah

+971 92224040

(+971) 92226805

Ras Al Khaimah Branch

5000 Ras Al Khaimah

+971 172284444

(+971) 172284646

Sharjah Branch

645 Sharjah

+971 65592592

(+971) 65593099 - 5593977

(Source: 1 | 2 | 3 | 4 )