HSBC Customer Service Contact Numbers in UAE

HSBC Customer Care:
8004320 (Inside the UAE)
+971 42241000 (Outside the UAE)

General

Credit Card

Debit Card

Loan

Insurances

Banking Services

Branches

Bank Departments Others

Complaint To Central Bank

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Contact HSBC Bank

Customers can call on HSBC 24/7 customer care number for any kind of queries, feedback or complaint or can send a direct message via its social media channels. 


Customer Support

Contact Details

HSBC Premier Customers  (Inside UAE)

8004320

HSBC Premier Customers  (Outside UAE)

+97142241000 

HSBC Advance Customers (Inside UAE)

8004420

HSBC Advance Customers (Outside UAE)

+9714325 4573

HSBC Personal Banking Customers (Inside UAE)

600554722

HSBC Personal Banking Customers (Outside UAE)

+9714228 8007

Email Address

customerexperienceuae@hsbc.com

Facebook Messenger

m.me/HSBC UAE

Twitter Direct Message

https://twitter.com/hsbc

Postal Address

P.O.Box 66, Dubai, UAE

Credit Card Customer Care Numbers

HSBC credit cardholders can call the bank’s credit card service number & get instant response related to their credit card -


Credit Card Type

Contact Details

(Inside UAE)

Contact Details

(Outside UAE)

HSBC Black Credit Card

800 4320  

+971 4 224 1000 

HSBC Premier Credit Card

800 4320

+971 4 224 1000

HSBC Advance Credit Card


800 4420

+971 4 325 4573

HSBC Visa Platinum Cashback Credit Card

600 55 4722

+971 422 88 007 

HSBC Platinum Select Credit Card

600 55 4722

+971 422 88 007

Debit Card Customer Care Numbers

If you want to activate HSBC debit card or want to know about HSBC debit card offers then you can contact these below numbers -


Debit Card Service 

Contact Details

Contact Number (Inside UAE)

800 2273 746

Contact Number (Outside UAE)

+971 4 3544 579

Loan Customer Support Numbers

If you have any query or want to get information regarding Personal Loans, then call at HSBC personal Loan Customer Service Number -


Loan 

Contact Details

Loan (Inside UAE)

800 56267

Loan (Outside UAE)

+971 4 228 8007

Car Loan (Inside UAE)

04 294 8000 

Car Loan (Outside UAE)

+971 4 294 8000

Personal Loan

80056267

Mortgages

800 46873

Insurance

If you want to get information about insurance then call at below number -


Service

Contact Details

Insurance Service

800 4560

Contact Details for Banking Services

On any phone banking or online banking queries or require any details, contact using the below mentioned numbers-


Banking  Service

Contact Number

(Inside UAE)

Contact Number

(Outside UAE)

HSBC Mobile & Online Banking

800 4525 

+9714 227 4310

HSBC Phone Banking for Premier customers 

800 4320

+971 4 224 1000

HSBC Phone Banking for Advance customers 

800 4420  

+971 4 325 4573

HSBC Phone Banking for Personal banking customers

600 55 4722

+971 4 228 8007

HSBC Bank Overdraft Service

500 55 4722

+971 4 366 9090

HSBC Investment Service

800 4320

+971 800 4320

HSBC Bank Branches & Contact Details

HSBC Customer Service Address 

HSBC Bank is also providing the Customer Service Centers which are located at prominent shopping centers, armed with designated customer service representatives to advise you on the full range of products and services. 


Please find the HSBC Customer Service Address below -


City

Name of Customer service center

Address

Working hours

Telephone Number

Fax Number

Abu Dhabi 


Yas Mall

Yas Mall, Yas Island

Lower Ground, Yas Mall,Abu Dhabi


Saturday - Thursday: 10:00–22:00

 

Friday: 14:00–22:00


600 55 4722 

for HSBC Personal 

(+97160055 4722

outside UAE)

 

8004420 for HSBC Advance 

 

(+97142288007

outside UAE)

 

8004320 for HSBC Premier (+97142241000 outside UAE)


N/A

Dubai

Dubai Mall

Level LG, P1, Aquarium carpark or Gold Souk carpark, Sheikh Zayed Road

Saturday - Thursday: 10:00–22:00

Friday: 14:00–22:00

600 55 4722


(+971600554722

outside the UAE)

04 3399283

Dubai

Al Saqr Business Tower building

Sheikh Zayed Road

Saturday - Thursday: 8:00–17:00

600 55 4722


(+971600554722

outside the UAE)

04 3291909

Dubai

HSBC Tower

HSBC Tower, Ground Floor, Emaar Square, Downtown

Sunday - Thursday: 08:00-18:00

N/A

N/A

Dubai

Mall of the Emirates

2nd floor near the cinemas

Saturday - Thursday: 10:00–22:00

Friday: 14:00–22:00

600554722


(+971600554722

outside the UAE)

04 3414519

Dubai

Mirdiff

HSBC Customer Service Unit, Mirdif City Centre, Unit No - H023, First Floor, North East Car Parking Entrance, North Walk

Saturday - Friday: 10:00–22:00

600554722


(+971600554722

outside the UAE)

N/A

Dubai

Al Saqr Business Tower building

Sheikh Zayed Road

Saturday - Thursday: 8:00–17:00

600554722


(+971600554722 

outside the UAE)

04 3291909


HSBC Bank Branches & Contact Details

You can visit the nearest bank branch for any queries & complaints on the address mentioned below -


Branch

Address

Working 

Hours

Tele.

Fax

Telex

Swift code

Abu Dhabi

PO BOX 242, Abu Dhabi, UAE

Omeir Bin Yousuf Building, Opposite Etisalat building, Old Airport Road, Abu Dhabi

Saturday - Thursday: 8:00–15:00

600554722 


+971600554722

(Outside UAE)

97126331564

22231 HSBCAD EM

BBME AEAD ABU

Bur Dubai

PO BOX 66, Dubai, UAE

HSBC Bank Building 312/45 Al Suq Road, Bur Dubai

Saturday - Thursday: 8:00–15:00

600554722


+971600554722

(Outside UAE)

97145077488

45424 HSBCD EM

BBME AEAD

Deira

PO BOX 66, Dubai, UAE

Next to Hamarain Centre, Abu Baker Al Siddique Road, Al Muraqqabat, Deira

Saturday - Thursday: 8:00–15:00

600554722


+971600554722

(Outside UAE)

97142281714

45424 HSBCD EM

BBME AEAD

Jebel Ali

PO BOX 66, Dubai, UAE

Exit No: 22 from Sheikh Zayed Road towards Jebel Ali, Jebel Ali Free Zone main gate # 3, Dubai

Saturday - Thursday: 8:00–15:00

600554722


+971600554722

(Outside UAE)

N/A

45424 HSBCD EM

BBME AEAD

Jumeirah

PO BOX 66, Dubai, UAE

Al Wasl Road, Opp Safa Park, Jumeirah

Saturday - Thursday: 8:00–15:00

600554722


+971600554722

(Outside UAE)

N/A

45424 HSBCD EM

BBME AEAD

Fujairah

P O BOX 21, Fujairah, UAE

Hamad Bin Abdulla Street, Fujairah

Saturday - Thursday:8:00–15:00

600554722 


+971600554722

(Outside UAE)

97192227150

89011 HSBCFJ EM

BBME AEAD FUJ

Ras Al Khaimah

PO BOX 9, Ras Al Khaimah, UAE

My City Centre Al Dhait

Saturday - Thursday: 8:00–15:00

600554722


+971600554722

(Outside UAE)

97172330200

99160 HSBC EM

BBME AEAD RKS

Sharjah

PO BOX 25, Sharjah, UAE

Abdul Aziz Majid Building, King Faisal Road, Sharjah

Saturday - Thursday: 8:00–15:00

600554722


 

+971600554722

(Outside UAE)

97165537880

68044HSBCSH EM

BBME AEAD SHJ


(Source: 1 | 2 | 3 | 4 )

Contacts for Other Banking Related Works

Enjoy speed and convenience with HSBC money transfers when making international or domestic payments, global transfers or receiving inward money transfers then call at the following numbers -


Finance Department

Contact Number

(Inside UAE)

Contact Number

(Outside UAE)

HSBC Premier customers

800 4320

+971 4 224 1000

HSBC Advance customers

800 4420

+971 4 325 4573

HSBC Personal banking customers

600 55 4722

+971 4 228 8007


HSBC helping you to save online 


Security Department

Contact Number

(Inside UAE)

Email 

ID

Contact Number (Inside UAE)

800 4525


Contact Number (Outside UAE)

+97142274310


Email ID


hbmeinternetabuse@hsbc.com


Note: If you are not satisfied with the response or did not receive a response within the time, you may escalate the issue to the Customer Experience team along with the complaint reference number provided when you had initially logged the complaint through any of the above channels.  Here customerexperienceuae@hsbc.com

A Complaint about Bank

If you are not satisfied with the solution provided by HSBC then you can contact Central Bank (UAE) consumer complaint cell through these below ways -


Central Bank

Contact Details

Contact Number

80022823

Complaint Email ID

complaint@cbuae.gov.ae

Consumer Complaint Form

https://www.centralbank.ae/en/form/complaints

Contact Form

https://www.centralbank.ae/en/form/contact

Fax

+971 2 6916004

Head Office

Contact Numbers:

(Sun-Thu: 9 AM to 2 PM)

02 665 2220

02 691 5555 

E-Mail 

uaecd@cbuae.gov.ae

Fax

+97126652504

Mail Box 

P.O.Box: 854


Complaints can be registered by visiting any of these central bank branches.


Branch

P.O.Box

Contact Details

Fax

Al Ain 

1414 Al Ain

+971 37656656

(+971) 37664777

Dubai

Box 448 Dubai

+971 43939777

(+971) 43939933 - 3937802

Fujairah

768 Fujairah

+971 92224040

(+971) 92226805

Ras Al Khaimah 

5000 Ras Al Khaimah

+971 172284444

(+971) 172284646

Sharjah 

645 Sharjah

+971 65592592

(+971) 65593099 - 5593977



(Source: 1 | 2 | 3 | 4 )

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