SmartPass is a facility that provides users to access UAE government services using a single account. Multiple government facilities can be accessed with SmartPass, it needs users authentication to access.
To be Noted:
From July 2020, SmartPass services will not be available. Users can register themselves for UAE Pass which offers similar services to SmartPass. SmartPass users can register for UAE Pass using SmartPass login credentials.
Why Smart Pass?
Most of the UAE government services are online and a user has to remember different user ids and passwords to get access to government facilities.
It’s noticed that users memorize or document their login details, multiple login attempts are made due to confusion of login ids and passwords, forgotten password or multiple incorrect login attempts lead to the account being blocked. Unblocking a user reinstates only one website.
It does not solve the issue of public and users have to remember multiple user ids and passwords. Thus SmartPass was introduced to reduce the difficulties of users.
Users can access the UAE government’s e-services with SmartPass. By just remembering one SmartPass login details you can access multiple government e-services.
Smart verified identity
SmartPass provides verified accurate, reliable, identity and information. This helps the user so that personal details are not requested every time when they use e-government services.
The personal details such as name, nationality, date of birth, personal photo and other details are verified once you get SmartPass.
SmartPass is available to Residents, Citizens & visitors, it is part of UAE Smart Government National Plan initiatives.
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How to create a SmartPass account?
You can create a smart pass account in the following ways.
Registration on Kiosk
You should have Emirates Id Card, Mobile phone along with UAE SIM card to complete the registration. Click on the smart pass icon on the Kiosk screen and then follow the steps as directed by the system for registration.
Registration through Personal Computer
To register you need Emirates Id Card, mobile number and SIM card and in a computer device, you should have windows 7, 8 or 10. Connect to the internet with the compatible card reader such as Sagem Morpho MSO 1350 (V1, V2) to read fingerprint authentication or setting Emirates ID card PIN.
SmartPin registration requires a four-digit number related to your Emirates ID card. If you do not know Emirates ID card PIN number, you can set a PIN for the Emirates ID card.
Registration at a government entity
If you are registering at any government entity then SmartPass participants may support you in the process of registration. You can contact SmartPass participants for support and get your registration done.
You can also call helpline number 80012 for more details.
Registration for International users
For International users, phone number and email id will be verified. You need to enter details such as name, mobile number, email address and set a password.
Email and contact number verification are done through a 6 digit authentication number. Once all the details are filled in, the registration gets done accordingly.
Link SmartPass account with UAE government services
You can link your SmartPass account with the UAE Government entity account once you have an account.
You have to enter UAE Government Entity username and password details and confirm to link your SmartPass account. Please note this is a one time process which is mandatory.
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How to access services?
SmartPass provides access to authenticated participants to access to the government entities for online services.
Just click on the participant’s button shown on the screen to get direct access to the online services provided by the government.
Customers can avail online services provided by UAE government by accessing SmartPass Login.
- Use your Username or Mobile Number or Email ID to login
- Enter your Smartpass Password
- Select an option between SMS, Email or App to get your authentication code
How to Manage SmartPass?
If you forgot your password or if you want to reset your existing password then you can do it at kiosk/online.
You can change your password with the Emirates id card at the Kiosk. If you are operating through the website then click on the option “Forgot Password” and follow the instructions.
Keep below-registered details handy to quickly process your request for password change.
- User name
- Email id
- Mobile number
- 15 digits Emirates number
Once you enter the details few questions are asked. If you answer those correctly then you will get 6 digit authentication code on your registered phone number and also the email address.
After the authentication is completed you can set your password.
How to secure your SmartPass?
Protecting your data is your responsibility, here we provide you some suggestions to secure your SmartPass.
- Always use Strong Passwords
- Do not use your date of birth/spouse or children names for your passwords
- Use different characters in passwords
- Do not share your with others
- Do not document your passwords
- Always use multi-factor authentication wherever possible
- Install anti-virus/anti-spyware
- Shred your credit card statements or any of your documents which reveal financial data
- Frequently change your passwords
- Beware of Shoulder surfing in public areas
SmartPass is the best option to access UAE government services. It is an easy and convenient registration process that helps users to connect and use the services. Smart Pass provides smart security features that ensure the safety of your data and transactions. Get access to UAE government services easily with SmartPass and enjoy the benefits.