ADCB Customer Service Contact Numbers in UAE

Disclaimer about Information Accuracy

ADCB Customer Care:
+971 600502030 (Inside the UAE)
+ 971 26210090 (Outside the UAE)

General

Credit Card

Debit Card

Loan

Bank Account

Banking Services

Branches

Bank Departments Others

Complaint To Central Bank

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Contact to ADCB

If you have any queries, complaints or feedback to provide ADCB, you can always contact the bank customer care executives using any of the methods mentioned below.


Customer Care Support

Contact Details

Contact Number (Within UAE)

+971600502030

Contact Number (Outside UAE)

+97126210090

Email Address

customercare@adcb.com

Contact Form

www.adcb.com/en/get-in-touch/write-to-us.aspx

Live Chat (8 AM to 8 PM)

beta.adcb.com/en/ways-to-bank/chat.aspx

Facebook Messenger

m.me/ADCBOfficial

Twitter Direct Message

www.twitter.com/OfficialADCB

Instagram Message

www.instagram.com/ADCB/

Postal Address

P.O. Box: 939,

Abu Dhabi,

United Arab Emirates

Credit Card Customer Care Details

For any kind of support or information of ADCB credit card customer care, you can call these below numbers.


Credit Care Type

Contact Details

Betaqti Credit Card

+971 600555000

Traveller Credit Card

+971 600502030

TouchPoints Infinite Credit Card

+971 600502030

TouchPoints Platinum Credit Card

+971 600502030

ADCB Lulu Platinum Credit Card

+971 600508008

Lulu Titanium Card

+971 600502030

ADCB Lulu Standard Credit Card

+971 600502030

Etihad Guest Above Gold Credit Card

+971 600502030

Etihad Guest Above Platinum Credit Card

+971 600502030


SMS Banking Service:


ADCB Bank made it easy to pay your bill through SMS Banking. Check out these services and sample messages below. 


Utility Bill Payment

Sample Message

Abu Dhabi Distribution Company (ADDC)

ADDC 12345678989 150

Al-Ain Distribution Company (AADC)

AADC 12345678989 150

Etisalat Dial-Up Internet

DIALUP 31300239 50

Dubai Electricity Water Authority (DEWA)

DEWA 123456789 150

Etisalat Al Shamil

ALSHAMIL 490100001 149

Sharjah Electricity Water Authority (SEWA)

SEWA 123456789 150

Etisalat Wasel Recharge

TOPUP 0501234567 30

Etisalat Telephone

DEL 026962222 100

Etisalat Wasel Renewal

RENEW 0501234567 100

Etisalat E-Vision

EVISION 800000040001 139

Etisalat GSM

GSM 0501234567 150


Note: Send SMS to as per the sample message above 2626. To use a specific account or credit card, add the last 6 digits of the account or credit card number at the end of the message.

Example: SEWA 123656789 150 895623

Debit Card Customer Care Details

For any kind of information of ADCB Bank Debit Cards, you can call these below numbers.


Debit Card Type

Contact Details

ADCB Titanium Debit Card

+971 600502030

Privilege Club Platinum Debit Card

+971 600508008

Excellency Platinum Debit Card

+971 600502004

Etihad Guest Above Aspire, Debit Card

+971 600502030

Etihad Guest Above Privilege Club Debit Card

+971 600508008

Etihad Guest Above Excellency Debit Card

+971 600502004

Loan Customer Support Details

For any kind of information on ADCB Loans, you can call these below numbers.


Loan Type

Contact Details

Home Loan

+971 600502030

Personal Loan

+971 600502030

Car Loan

+971 600502030

Customer Care Details for Bank Accounts

For any kind of information of ADCB Bank Accounts, you can call these below ADCB contact numbers.


Bank Account

Contact Details

ADCB Current Account

+971 600502030

ADCB Savings and Call Accounts

+971 600502030

Millionaire Destiny Savings Account

+971 600562626

Etihad Guest Aspire Account

+971 600502030

ADCB Hayyak Current & Savings Account

+971 600502030

Etihad Guest Privilege Account

+971 600508008

Etihad Guest Excellency Account

+971 600502004

Fixed Deposit Account

+971 600502030

Upfront Interest Deposit

+971 600502030

ADCB Active Saver Account

+971 600502030

ADCB Offshore Banking

+971 600502030

ADCB Offshore Current Account

+971 600502004

ADCB Offshore Savings & Call Account

+971 600502004

ADCB Jersey Custody and Jersey Cash Settlement Account

+971 600502004

Offshore Fixed Deposits

+971 600502004

ADCB Offshore Secure Saver Account

+971 600502004

Money Transfer

+971 600502030

Safe Deposit Lockers

+971 600502030

Contact Details for Banking Services

ADCB provides you with different banking services with the following contact numbers & through Fax.


Banking Service 

Contact Number

Fax

Islamic Banking

+971 600562626


Consumer Banking

+971 26962222

+971 26109753

Wholesale Banking Group

+971 26962222

+971 26109743 

+971 261097 63

Commercial Banking

+971 4 4273951 

+971 26109743

+971 261097 63

Money Market

+971 26940444 

+971 2 6109719

Fixed Income

+971 26973661


ADCB Branches & Contact Details

You can check all ADCB Dubai and other branches and other details below to contact them.


Branch Name

Address

Contact Details

Fax

Head Office

Abu Dhabi Commercial Bank Building,

Shk Zayed street.

P. O. Box: 939, Abu Dhabi

United Arab Emirates

+971 26962222

+971 26962600


+971 26109772

Abu Dhabi Investment Authority (ADIA) Branch

Corniche Street, 

ADIA Tower, 

Ground-level

2054 Abu Dhabi

+971 24067600

+971 26109786

Abu Dhabi Mall Branch

Tourist Club Area, 

Abu Dhabi Mall Ground level next to the main entrance

939 Abu Dhabi

+971 26968400

+971 26109883

Abu Dhabi National Exhibition Centre Area  Branch(ADNEC)

Al Karamah Street, AD One Tower, Ground level, near Carrefour

939 Abu Dhabi

+971 26148300

+971 26109772 

Al Nahyan Camp Branch

Dalma Street, 

Behind Al Nahyan Military Camp

29923 Abu Dhabi

+971 24937000

+971 26109772

Al Shahama Branch

Sheikh Maktoum Bin Rashid Road -Dubai-Abu Dhabi road, Near Baniyas Cooperative Society

76122 Abu Dhabi

+971 25016200

+971 26109876

Bawabat Al Sharq Mall Branch

Baniyas City, Bawabat Al Sharq Mall Ground floor next to the west entrance

60870 Abu Dhabi

+971 25016250

+971 26109886

Al Bayah Branch

Al Sila'a, Abu Dhabi Ghweifat Highway, Near Tam Centre

76889 Abu Dhabi

+971 26148275

+971 26109854

Corniche Baynunah Branch 

Corniche Street, Next to Baynunah Tower

2054 Abu Dhabi

+971 26148000

+971 26109772

Dalma Mall Branch

Musaffah Main road, 

Dalma Mall First Floor near to Etisalat

39260 Abu Dhabi

+971 26591350

+971 25500739

GASCO Branch

Khalifa Bin Zayed Street,

Sheikh Khalifa Energy Complex, 

Ground-level

48332 Abu Dhabi

+971 24067555

+971 2 6109797

Ghayathi Branch

Al Ruwais Road, 

Near Gayathi Ahalia Medical Centre

P.O BOX 77731 Abu Dhabi

+971 26148325

+971 2 6109814

Hamdan Street Branch

Sheikh Hamdan Street, 

Opposite to Al Ghaith Tower

2832 Abu Dhabi

+971 24067500

+971 2 6109772

Khalidiya Mall Branch

Mubarak Bin Mohammed Street, Khalidiya Mall, 

Ground-level opposite to Lulu Hypermarket

939 Abu Dhabi

+971 25016350

+971 2 6109822

Khalidiya Tower Branch

Corniche Street, Opposite to Emirates Palace Hotel

47774 Abu Dhabi

+97126148200

+971 2 6109888

Khalifa City A Branch

Khalifa City A, 

Near Emirates Post / Spar Supermarket

46604 Abu Dhabi

+971 26591300

+971 2 6109860

Mussafah Branch

Mussafah Industrial area- M2, 

Near Emirates Post office

9331 Abu Dhabi

+971 24014550

+971 2 6109860

Ruwais Branch 

Central Market, Al Ruwais City, 

Near Etisalat Ruwais

P.O BOX 11851 Abu Dhabi

+971 26148375

+971 2 6109866

Sheikh Rashid St.Branch

Sheikh Rashid Bin Saeed Al Maktoum Street, 

Near to Al Wahda Mall

25993 Abu Dhabi

+971 26591250

+971 2 6109772

Galleria Mall Branch 

Al Maryah Island, 

Galleria Mall Level 2 near Caribou cafe

6508 Abu Dhabi

+971 2 6148150

+971 2 6109895

Yas Mall Branch

Sheikh Khalifa Bin Zayed Highway, 

Yas Mall Ground Floor next to Carrefour

7145 Abu Dhabi

+971 2 6591200

+971 2 6109897

Zayed Town Branch

Tarif -Liwa RoadMadinat Zayed, 

Near UAE Exchange & Zayed Town court

P.O BOX 50013 Abu Dhabi

+971 2 8846180

+971 2 6109875


uBank Branches & Timings:


Branch Name 

Branch Address

Working Hours

uBank Yas Mall

Yas Mall, 

Floor-1, 

Das Court (Next to Vera Moda & Sfera)

Saturday to Thursday: 10:00am to 10:00pm


Friday 3:00pm to 10:00pm

uBank al Wahda

Al Wahda Mall Extension - 1st Floor (Opposite to Clarks)

Saturday to Thursday: 10 am to 10 pm


Friday 3 pm to 10 pm

uBank City Walk

City Walk Boulevard 2, 

Building L-08, 

Ground Floor, 

Unit 508, 

Al Wasl City Walk

Saturday to Thursday: 10 am to 10 pm


Friday 3 pm to 10 pm

uBank Emirates Airlines HQ

Second Floor Atrium, 

Emirates Group Headquarters,

Airport Road


Saturday to Thursday: 08:00 AM to 08:00 PM


Fridays: Closed

uBank Etihad Airways Centre

Ground floor, 

Al Noor Building, 

Al Muneera, 

Al Raha Boulevard, 

Sheikh Zayed Bin Sultan Street,

Abu Dhabi

Saturday to Thursday: 08:00 AM to 05:00 PM


Fridays: Closed



Contacts for Other Banking Related Works

If you have any issues with these below-listed bank departments, you can contact them through Phone or Fax.


Other Department

Contact Details

Fax

Finance Department

+971 2 6962222 

+971 2 6109704

Central Account

+971 2 6962222


FX Settlements & International Payments

+971 2 6962222

+971 2 6109728

Institutional Clients Group

+971 2 6962222

+971 2 6109744

Financial Market Solutions

+971 4 3504700

+971 2 6940200 

+971 2 6109719

Email: Forex@adcb.com

HR Department

+971 2 6962222


Operations Division

+971 2 6962222 

+971 2 6109701



(Source: 1 | 2 | 3 | 4 )


A complaint about Bank

If you are not satisfied with the solution provided by ADCB bank then you can contact Central Bank (UAE) consumer complaint cell through these below ways.



Central Bank

Contact Details

Contact Number

80022823

Complaint Email ID

complaint@cbuae.gov.ae

Consumer Complaint Form

https://www.centralbank.ae/en/form/complaints

Contact Form

https://www.centralbank.ae/en/form/contact

Fax

+971 2 6916004

Head Office

Contact Numbers:

(Sun-Thu: 9 AM to 2 PM)

02 665 2220

02 691 5555 

E-Mail 

uaecd@cbuae.gov.ae

Fax

+97126652504

Mail Box 

P.O.Box: 854


Complaints can be registered by visiting any of these central bank branches.


Branch

P.O.Box

Contact Details

Fax

Al Ain 

1414 Al Ain

+971 37656656

(+971) 37664777

Dubai

Box 448 Dubai

+971 43939777

(+971) 43939933 - 3937802

Fujairah

768 Fujairah

+971 92224040

(+971) 92226805

Ras Al Khaimah 

5000 Ras Al Khaimah

+971 172284444

(+971) 172284646

Sharjah 

645 Sharjah

+971 65592592

(+971) 65593099 - 5593977


(Source: 1 | 2 | 3 | 4 )

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